Senior Account Director
What are we looking for?
A leader within the Client Service Team, accountable for attracting, retaining, and growing one or a portfolio of clients. A strategic partner to our clients driving innovative and progressive Brand Experience solutions.
This role will be reporting to the Group Account Director.
About the role…
Client services
- Leadership of an agency team and portfolio of clients. Responsibility for the strength of client relationship(s).
- Responsible for driving successful implementation of multiple projects within one or across various client groups.
- Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its service offerings.
- Leads client development plans, strategies and initiatives that deliver on client and agency targets. Ensures client feedback and reviews occur and inform future ways of working.
- Able to blend the operational and creative requirements of the project to bring to life the campaign vision.
- Proficient in crafting a clear activation strategy and the internal/external skill sets required to deliver.
- Defines expectations for ‘best-in-class’ client service across the team, upskilling, training, inducting as required. Works with the Project team to ensure work is delivered to time, target and budget.
- Creation of process, templates, and approval of key documentation. Does not commit the agency to unrealistic timings or budget.
- Externally is the client lead, ensuring excellence in client servicing. Internally provides project oversight and direction, ensuring effective processes are in place for best-in-class project delivery
- Identifies organic growth opportunities with existing clients and converts them into agency briefs.
- Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise.
Finance
- Takes a lead in defining the commercial terms with clients, producing SoW, rate cards, budget templates.
- Approves project budgets for client campaigns. Can advise how to better improve GP without compromising on client ROI.
- Able to demonstrate the value of time to protect project margins.
- Drives commercial understanding and financial process throughout the client service team.
- Understands the requirements of cash flow for project work, directing internal and external teams accordingly.